At minthaevox, we believe transparency isn't optional. You trust us with sensitive financial
information, and we owe you a clear explanation of what we do with it.
This policy applies to all services we offer at minthaevox.com and covers how we collect,
use, store, and protect your personal data in accordance with the Australian Privacy Act
1988 and the Australian Privacy Principles (APPs).
What Information We Collect
We only gather what's necessary to provide financial
security services. Sometimes you give it to us directly. Other times, we collect it through
your interactions with our platform.
Information You Provide Directly
Account Information: Your name, email address, phone number, and
physical address when you create an account or contact us.
Financial Details: Bank account information, transaction history,
and financial goals you share to help us tailor our security recommendations.
Communication Records: Messages you send through our contact forms,
emails, or phone conversations with our support team.
Identity Verification: Documents like driver's licenses or passports
when required by Australian financial regulations.
Information We Collect Automatically
When you use our website, certain data gets logged
automatically. This helps us keep the platform secure and understand how people interact
with our services.
Usage Data: Pages you visit, features you use, time spent on
different sections, and your navigation patterns.
Device Information: IP address, browser type, operating system,
device identifiers, and screen resolution.
Location Data: General geographic location based on IP address to
ensure we're providing services in compliance with Australian regulations.
How We Use Your Information
Everything we collect serves a purpose. We don't hoard data
for the sake of having it. Here's what we actually do with your information:
| Purpose |
Details |
| Service Delivery |
Processing your requests, managing your account, providing financial security
analysis and recommendations tailored to your situation. |
| Communication |
Sending service updates, responding to inquiries, providing educational
resources about financial security practices. |
| Security & Fraud Prevention |
Monitoring for suspicious activity, verifying identities, protecting against
unauthorized access and financial threats. |
| Legal Compliance |
Meeting obligations under Australian financial services regulations, tax laws,
and anti-money laundering requirements. |
| Platform Improvement |
Analyzing usage patterns to enhance features, fix bugs, and develop new tools
that better serve your needs. |
How We Share Your Data
We don't sell your information. Period. But we do share it
in specific circumstances where it's necessary to provide our services or comply with legal
requirements.
Service Providers: We work with carefully vetted companies that help
us operate our platform. This includes payment processors, data storage providers, and
security services. These partners can only use your data to perform services on our
behalf and are contractually bound to protect it.
Financial Institutions: When you link bank accounts or authorize
transactions, we share necessary information with relevant financial institutions to
facilitate those services.
Legal Requirements: We'll disclose information if required by
Australian law, court orders, government requests, or to protect our legal rights and the
safety of our users.
Business Transfers: If minthaevox merges with another company or gets
acquired, your data would transfer as part of that transaction. You'd be notified of any
such change.
Your Rights Under Australian Law
The Australian Privacy Principles give you real control
over your personal information. These aren't just theoretical rights—we've built systems to
make them practical and accessible.
Access Your Data
You can request a copy of all personal information we
hold about you. We'll provide it in a commonly used electronic format within 30 days.
There's no charge for reasonable requests.
Correct Inaccuracies
If something's wrong in your records, tell us. We'll
update it promptly. You can change most account information directly through your
dashboard, or contact us for help with anything else.
Request Deletion
You can ask us to delete your personal data. We'll honor
this unless we have a legitimate reason to keep it—like legal obligations or unresolved
disputes. When we can't delete everything, we'll explain why.
Restrict Processing
You can limit how we use certain information. For
example, you might ask us to stop sending marketing emails while continuing to receive
essential service notifications.
File a Complaint
If you're unhappy with how we've handled your
information, contact us first. We'll work to resolve it. If you're not satisfied with our
response, you can lodge a complaint with the Office of the Australian Information
Commissioner (OAIC).
How We Protect Your Information
Financial data requires serious security. We use multiple
layers of protection to keep your information safe from unauthorized access, loss, or
misuse.
Encryption: All data transmitted between your device and our servers
uses TLS 1.3 encryption. Sensitive information is also encrypted at rest in our
databases.
Access Controls: Only authorized staff can access personal data, and
only when necessary for their role. All access is logged and monitored.
Regular Audits: We conduct quarterly security assessments and annual
third-party penetration tests to identify and fix vulnerabilities.
Data Minimization: We automatically delete unnecessary data and limit
collection to what's genuinely needed for our services.
Incident Response: We maintain a detailed breach response plan. If a
security incident affects your data, we'll notify you promptly as required by
Australian law.
How Long We Keep Your Data
We don't keep information longer than necessary. But
"necessary" varies depending on the type of data and our legal obligations.
Active Accounts: We retain your information for as long as your
account remains active and for a reasonable period afterward in case you return.
Financial Records: Australian tax and financial services laws require
us to keep certain records for seven years after the relationship ends.
Marketing Data: If you unsubscribe from marketing communications, we
keep just enough information to honor that preference and avoid contacting you again.
Legal Holds: Sometimes we must preserve data longer due to pending
legal matters or regulatory investigations.
Cookies and Tracking
Our website uses cookies and similar technologies. Some are
essential for basic functionality. Others help us understand how people use our platform
and improve their experience.
Types of Cookies We Use
Essential Cookies: Required for login, security features, and basic
site functionality. You can't opt out of these without losing core features.
Performance Cookies: Help us understand which pages are popular,
where people spend time, and where they encounter issues.
Functional Cookies: Remember your preferences like language settings
and dashboard customizations.
You can manage cookie preferences through your browser
settings. Keep in mind that blocking certain cookies might affect your experience on our
platform.
International Data Transfers
We primarily store data on servers located in Australia.
However, some of our service providers operate internationally, which means your
information might occasionally be processed overseas.
When this happens, we ensure appropriate safeguards are in
place. This includes contractual protections that require overseas recipients to maintain
privacy standards comparable to Australian requirements.
Changes to This Policy
Privacy regulations change. Our services evolve. We update
this policy periodically to reflect those changes.
When we make significant changes, we'll notify you via
email or through a prominent notice on our website at least 30 days before the new terms
take effect. Continued use of our services after that period means you accept the updated
policy.
We maintain an archive of previous versions. If you want to see how our practices have
changed over time, contact us and we'll provide historical versions.
Children's Privacy
Our services are designed for adults. We don't knowingly
collect information from anyone under 18. If we discover we've inadvertently collected data
from a minor, we'll delete it immediately.
If you're a parent or guardian and believe your child has
provided us with personal information, please contact us right away.
